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SDB Troubleshooting

Common SDB Login Problems

The password you have entered is invalid

  • Double-check your password

This usercode has been suspended

  • Usercodes can be suspended for many reasons ranging from lack of use to security concerns

The usercode may not be used for logon

  • The usercode you have entered is a “secondary” or “switch” usercode
  • Log on using your primary usercode

Trouble with Two Factor Authentication (2FA)

If you have question or need to reset your password, contact the UW Technology Service Center staff at 206-221-5000.